Sending a reservation request does not serve as a binding reservation. Booking becomes binding after our return confirmation via e-mail (or phone).
For questions concerning reservation you can use the phone number +420 558 628 193 or +420 733 715 900.
Rooms are booked on the day of arrival to 6.00 p.m.
Please, contact us in case of late arrival.
Time of arrival (check in): from 3.00 p.m.
Departure time (check out): to 10.30 a.m.
Breakfast is included for selected date (booking).
Payment is made in Pension Pod Kašnou.
In certain cases, we require advance payment.
Cancellation of stay by customer
The customer is entitled to cancel the order anytime before arriving. Cancellation of stay requires a written electronic form (e-mail with a receipt) to the address email@example.com. The date and time of sending the e-mail is decisive for determination of the cancellation date.
Cancellation fees for cancellation of stay:
- cancellation until 2.00 p.m. on the preceding day of arrival – no cancellation fee
- cancellation after 2.00 p.m. on the preceding day of arrival – price for first night
- when the customer does not arrive – 100% of all ordered services
Individual cancellation fees can be arranged for larger groups. We will not charge mentioned cancellation fees if customer cannot draw ordered services for the following reasons: bereavement, hospitalization of customer or a family member, serious illness, military call up, natural disaster. The customer must provide written document about the mentioned situation within 3 days from the day when the event happened.